Shipping and Handling

Thank you for shopping with zeyovape! We are committed to delivering your order in a timely and efficient manner. Please review our shipping and handling policy below.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: During high-volume periods (e.g., sales, holidays), processing times may be extended.

2. Shipping Methods and Delivery Time

We offer standard and express shipping options. Estimated delivery times are:

Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days

Delivery times may vary depending on your location and shipping method chosen at checkout.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping may be available for qualifying orders — see promotional banners or checkout for details.

4. Shipping Locations

We currently ship to most countries worldwide. However, due to regulatory restrictions, we do not ship to regions where the sale of vaping products is prohibited by law.

Please ensure that vaping products are legal in your country or region before placing an order.

5. Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, and fees imposed by your country’s customs department. These charges are not included in our product or shipping prices and are the responsibility of the customer.

zeyovape is not responsible for delays due to customs processing.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status directly from the link provided in the email.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date at [Insert Email Address]. We will work with you to resolve the issue as quickly as possible.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs charges, the original shipping fee will not be refunded. Additional charges may apply for reshipment.

9. Questions?

If you have any questions about shipping or need help with your order, feel free to contact us:

Email: [Insert Contact Email]

Phone: [Insert Phone Number]